If for any reason one of our content ; being meditation, program, music & sounds , series or history's the audio had stopped or the app had crashed . There is some os procedures that can help you :
Our team noticed that version 4.3.3 for iOS when the content accessed through the favorites / recent tab does not end playback.
However, the error has already been corrected in version 4.3.4, so keep your device updated and if the problem persists, open a reqq with us!
If this is not what is happen with your device:
- Make sure your device is connected to a stable and secure internet network.
- Uninstall and install Zen again.
- Make sure you are using the latest available version of the application.
- Try listening to offline content (some devices already have the version that can listen to Zen content offline, if yours does not have this option you can rest assured that by the end of 2019 everyone will have this function) .
If the application still shows the same errors you will need to report this difficulty to our support :
CLICK HERE TO OPEN A REQUEST